In today's interconnected world, digital inclusion is increasingly being recognized as a fundamental part of building equitable societies. New Zealand, a nation celebrated for its technological advances and innovative spirit, is no exception. With technology touching every aspect of modern life—whether it’s accessing healthcare, education, employment, or even staying socially connected—ensuring that all New Zealanders have the tools and skills to participate in the digital world is crucial. Let’s explore why digital inclusion matters so much for New Zealand’s present and future.

There are many legitimate reasons why some people choose to live their lives without the internet. We do not consider someone to be under-included who is able to use the internet. There are persistent correlations between being without internet access and having lower income, lower unemployment, and a greater reliance. There is also evidence to show that increasing internet access can reduce inequities. 

Research in the US found that increasing internet penetration by 1% increased employment by 0.3%, helping 400,000 people find jobs. They also found people who gained internet access used it to search for jobs, training and government support (Crandall, Lehr and Litan, 2007). Digital inclusion has benefits for the whole economy through higher employment, higher tax revenue and accelerating innovation.