What is digital inclusion?

In a nutshell, digital inclusion means that everyone has what they need to be able to participate in society using digital technologies.

There are four parts to this:

• Access – having access to affordable, fit-for-purpose digital devices, services, software and content.
• Motivation – feeling ready and willing to access services digitally.
• Skills (also known as digital literacy) – having the knowledge and skills to use devices to get things done.
• Trust – feeling confident and safe when carrying out online activity and services.